Older Staff - Still Worth Having
September 4th, 2009
Figures from Britain show the value of having older workers. They show over-sixties employed by McDonald’s are making the fast food chain more profitable than their younger colleagues.
Data from its 400 British outlets shows customer satisfaction is 20% higher where older people are on the staff. About 60% of McDonald’s UK’s 75,000-strong workforce are under 21 and only 1,000 are aged over 60. Its oldest employee is an 83-year-old who works in a Southampton restaurant.
David Fairhurst, chief people officer for McDonald’s in the UK, says the success is down to the work ethic of older staff and their customer skills. He says “having a 20% increase in customer satisfaction levels translates into sales and profits.”
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